Service Guarantee:

Our goal is to do our best and make everyone look and feel their best every appointment. All services are nonrefundable. If you are unhappy with your service, we would like to make things right at no additional charge, if you let us know within 7 days of your service date. The rescheduled appointment will be made with the original service provider. If you would prefer a different service provider at any time,  please make sure you let the receptionist know, and we will do our best accommodate you.

Retail Guarantee:

Your take home haircare and hairstyling products are highly recommended and picked for your individual needs by your stylist. All retail purchases may be exchanged within 2 weeks from purchase date.

Returned product will be valued at the purchase price and go towards your replacement item. If you need any recommendations, please ask your stylist. 


Prices will not be quoted over the phone or online, only a starting at price. The receptionist is unable to give you a quote; a stylist must see you in person for a more accurate price. All prices are subject to change.

Gift Card Policy:

To redeem a gift card, it is recommend that you have it at the time of purchase. At the time of purchase we do gather info for both parties, so that in case of a lost card, it will remain under both client profiles.

*Gift Certificates have a 7yr expiration, they are nonrefundable, are not redeemable for cash.


A deposit or valid card number may be asked to reserve your appointment(s) based on the service, time of service, and for groups.

Cancelation/No Show:

If you cancel within 48 hours or no show your booked appointment, your deposit with will be forfeited to the stylist to compensate for their time reserved with you.

If you cancel or no show your appointment(s) within 48 hours of your reserved time slot, 3 times within 6 months, you will be asked to pay ahead to reserve you next appointment.


If you are late to your appointment(s), we may need to modify your service(s) or need to reschedule based on the service(s) you are receiving and the service provider’s schedule.

We cannot allow your service time to cut into that of a punctual client.


We accept cash, check, credit card, debit card, and Asheigh James Salon gift cards.

Check Return:

For every check that is returned, there will be a $30 dollar fee added on to the total of the service/retail that must be paid in full by cash or money order within 7 days in order to avoid further action.


There is on street parking in front of the building, along with handicap spaces.  A common parking lot is also located just a short walk down the alley by the fire station.

Cancellation Policy 

We value your business and appreciate your cooperation with our cancellation guidelines.

 If you must cancel or change your appointment, please notify us at a minimum of 24 hours prior to your scheduled appointment.

“Life happens” to all of us and we try our best to always understand, especially in an emergency situation or a last minute illness creeps in.


Signing up for our text message reminders or email reminders (if texting just is not your thing) is the way we communicate with our clients about their appointments.

You will receive a confirmation reminder 3 days prior to your scheduled self-care with us.


Cancellations made with less than a 24 hour notice may result in requiring a deposit to reschedule. 

A no-show no-call missed appointment my result in no reschedule allowed or require a deposit to reschedule.


Thank you for your understanding & respecting how much we professionally love our careers, our clients and our time with each and everyone one of you.


New Client & Spa Client Deposit Policy

We celebrate new clients and referrals! If we have not seen you in over a year, we consider you a new client again. 

New clients when scheduling with us any appointment(s) greater than an hour require a deposit of 50% of your estimated cost of service is required to schedule your time with us.

Spa clients, our new friends and “old” friends as well, a deposit of 50% for all spa services is required to book your appointment with our therapist. 

Your deposit is applied to your personal account and will be credited to your service total at the time of your appointment.

You can stop in and make your appointment and deposit in person or we can take your credit card information and schedule over the phone.

 We do not copy or store any of your credit card info. An email receipt can be requested.

Deposits can be refunded due to a cancellation, without a reschedule, made prior to a minimum of 24 hours prior to your scheduled appointment.

Deposits may not be refunded due to a cancellation less than 24 hours prior to your scheduled appointment or a no-show no-call missed appointment.